This notice describes how Minster Quill Couriers collects, uses, and protects your information. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or contacting us for a delivery, you consent to this policy.
1. What data we collect
We collect only the information needed to complete your delivery or enquiry. This includes:
- Your name and contact details (email, phone number).
- Delivery address and instructions.
- Messages you send to us about your order.
- Shop or book details related to your request.
2. How we use this information
Data is used solely for providing the requested service — organising pickups, confirming timing, and completing deliveries. We do not sell, rent, or share your data with marketing agencies or unrelated businesses. Communication is limited to messages about your current or upcoming delivery.
3. Data retention
Information is stored only for as long as necessary. We delete personal details within 30 days after the delivery is completed, unless required by law (for accounting or dispute resolution). Messages sent through forms or email are archived securely and periodically purged.
4. Legal basis
We process your personal data under the lawful basis of “performance of a contract” (Article 6(1)(b) UK GDPR). Without this data, we cannot complete your booking or respond properly to your enquiry.
5. Your rights
You have the right to access, correct, or request deletion of your data. You may also object to processing or request limitation. To exercise any of these rights, contact us using the details below. We respond within one calendar month as required by law.
6. Cookies
We use essential cookies to make the website work and optional cookies to understand site performance. You can manage these preferences through the Cookie Choices page.
7. Data security
All data is transmitted using encrypted connections and stored on secure servers. Staff handling information are trained in confidentiality and only access data relevant to their tasks.
8. Contact
If you have questions about this policy or your rights under UK GDPR, please contact:
Minster Quill Couriers
14 Petergate, York YO1 8QT, England
Phone: 441 904 593 274
Email: [email protected]
For further information, you can also visit the website of the Information Commissioner’s Office (ICO).