These terms outline how Minster Quill Couriers provides delivery services within York and nearby areas. By requesting a pickup or using our contact form, you agree to the following conditions.
1. Scope of service
Deliveries are limited to York and its immediate surroundings. We collect items only from recognised bookshops or sellers previously confirmed with us. We may decline requests that fall outside our safe or practical range.
2. Booking and communication
Requests must be sent via our website form or email. We confirm availability individually and provide estimated collection and drop-off times. All timings are approximate and may vary due to traffic, shop hours, or weather conditions.
3. Fees and payment
Current fees are listed on our website. Payment is taken on delivery by cash or card. Any additional shop charges (for holds or packaging) are passed through at cost, as noted on the shop’s own receipt.
4. Cancellations
Customers may cancel a request before the courier leaves for pickup. If cancellation occurs after collection, the delivery fee still applies. We reserve the right to cancel runs affected by unsafe weather or unexpected closures, with notice sent promptly.
5. Handling and liability
All items are transported with care. We are not responsible for damage caused by pre-existing defects, loose bindings, or inadequate packaging provided by the shop. For rare or fragile books, customers are encouraged to confirm protective wrapping with the bookseller before collection.
6. Personal information
Your data is processed only to complete your delivery, as described in our Data & Delivery Notice. We do not share it for marketing or unrelated purposes.
7. Lost or delayed deliveries
If a package is delayed or misplaced, contact us immediately. We will trace the route and coordinate with the shop. Refunds or adjustments are handled on a case-by-case basis, depending on fault and circumstances.
8. Conduct
Couriers follow a respectful code of conduct. We avoid entering private premises beyond the doorstep and never request additional payments beyond agreed fees. If you experience any issue, please contact us directly.
9. Governing law
These terms are governed by the laws of England and Wales. Disputes will be handled by courts with jurisdiction in York, England.
10. Contact
Minster Quill Couriers
14 Petergate, York YO1 8QT, England
Phone: 441 904 593 274
Email: [email protected]